win2win Privacy Policy – How We Handle Your Personal Data

When you register for a win2win account, we collect personal information that is necessary to verify your identity and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. During identity verification, we may also collect a copy of a government-issued ID, such as a PhilSys National ID, passport, or driver's licence, to confirm that you meet the minimum age requirement of 21 years. Financial information — including your preferred payment method details and transaction history — is collected when you make deposits or request withdrawals, and this data is handled with the highest level of security at all times.

We also collect technical and behavioural data automatically when you access the platform. This includes your device type, browser version, IP address, approximate location, session duration, pages visited, and in-platform activity such as games played and bets placed. This information helps us improve platform performance, detect fraud, and ensure that the gamingexperience remains fair and secure for all users on our platform.

The personal data we collect is used primarily to operate and improve the win2win platform for Filipino players. We use your registration details to create and manage your account, process transactions securely, and communicate important account-related updates to you. Your identity and age verification data is used solely to comply with applicable Philippine gaming regulations and to ensure that our platform is accessed only by eligible adults aged 21 and above. We do not use this data for any purpose beyond what is described in this Privacy Policy, and we never sell your personal information to third parties under any circumstances.

We may use your contact details to send you service notifications, security alerts, and, where you have opted in, promotional communications about features available on the platform. Behavioural and technical data is used in aggregate to understand how Filipino players use different sections — such as the Betting, Lottery, and Sports Events sections — so we can make improvements that matter most to our users. You can update your communication preferences at any time by logging in to your account or by contacting our support team through the FAQ section.

win2win does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data with carefully selected service providers who assist us in operating the platform — for example, payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for those services to function. All third-party partners we work with are contractually required to handle your data in a manner consistent with this Privacy Policy and with applicable Philippine data protection law.

We may also disclose your personal information when required to do so by law, by a court order, or by a regulatory authority with jurisdiction over our operations in the Philippines. In the event of a corporate restructure, merger, or acquisition, your data may be transferred to a successor entity, provided that entity agrees to honour the protections described in this Privacy Policy. We will notify registered players of any such material change to data handling arrangements through the contact details associated with their account.

As a player based in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173). You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to request corrections to any inaccurate or incomplete data on your account. You also have the right to object to certain types of processing and, in applicable circumstances, to request that your data be deleted from our systems — subject to any legal or regulatory retention obligations that may apply.

To exercise any of these rights, you may contact our data protection team using the support details found in the FAQ section. We will acknowledge your request promptly and respond within the timeframes required under applicable Philippine law. Please note that verifying your identity before processing a data request is a necessary step to protect your account from unauthorised access. If you are concerned about how your data is being handled, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Transaction records, identity verification documents, and account activity logs may be retained for a minimum of five years following account closure to comply with anti-money laundering and gaming regulatory requirements. Once data is no longer needed and retention obligations have been met, we securely delete or anonymise it so that it can no longer be linked back to you as an individual.

win2win uses industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include encrypted data transmission, secure server environments, access controls that limit data handling to authorised personnel only, and regular security assessments of our platform infrastructure. While no online system can guarantee absolute security, we continuously review and update our practices to address emerging threats and to maintain the trust Filipino players place in our platform.

win2win reserves the right to update this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will update the effective date shown at the top of this page and, where practicable, notify registered players through their account or by other reasonable means. We encourage all Filipino players to review this page from time to time so that you remain informed about how your personal data is being protected. Your continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy.

If you have questions about anything in this Privacy Policy or wish to understand more about how your data is handled, the FAQ section is the best starting point for common queries. For matters that require direct attention from our data protection team, please use the contact details provided there. We are committed to being transparent and responsive when Filipino players raise privacy-related concerns, and we treat every enquiry with the seriousness it deserves.